Site Terms of Use

Use of this Site

The services of this Site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Site, You represent that You are of sufficient legal age to use this Site and to create binding legal obligations for any liability You may incur as a result of the use of this Site. You also warrant that You are legally authorized to make the travel reservations and/or purchases for either Yourself and/or for any other person for whom You are acting.

You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

This Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited. You agree that You will not use this Site for chain letters, junk mail, "spamming", solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list. You agree not to pretend to be any other person or a representative of any entity, whether actual or fictitious, including an employee or agent of Grand Hotel GmbH or any third party that provides services related to this Site. Any reservation made that does not comply with these Terms shall be deemed not to have been made validly.

"Chat Area" means any chat area, forum, message board, or similar service offered in conjunction with this Site. If You participate in a Chat Area, You agree that, in addition to complying with these Terms, You will not: defame, abuse, harass, threaten, or make any discriminatory statements about others; advocate illegal activity; use indecent, obscene or discourteous language or images; or provide content that is not related to the designated topic or theme of the Chat Area. You shall remain solely responsible and liable for Your use of the Chat Area. Grand Hotel GmbH reserves the right to remove or edit content from any forum at any time and for any reason in its sole and absolute discretion, however, Grand Hotel GmbH  has no duty to do so, and is not responsible for the content or accuracy of any information in a Chat Area.

You agree that You will not use any robot, spider, other automatic device or manual process to monitor or copy the Site or any content or information contained herein, unless You obtain Grand Hotel GmbH prior express written consent. You agree that You will not, through any means, interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to Grand Hotel GmbH and/or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for Grand Hotel GmbH or cause Grand Hotel GmbH to lose (in whole or in part) the services of our suppliers.

Terms Incorporated by Reference

In addition to these Terms, You agree to the terms, conditions, and notices specified at the following links, which are hereby incorporated into this Agreement:

  1. Grand Hotel GmbH's privacy policy found at the following link:
    Grand Hotel GmbH privacy policy
  2. Grand Hotel GmbH's general terms and conditions found at the following link:
    Grand Hotel GmbH general terms and conditions

Proprietary Rights Information

This Site contains trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of Grand Hotel GmbH and/or other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Grand Hotel GmbH and/or other parties is granted to or conferred upon You. No material from the Site may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilize framing techniques to frame any Grand Hotel GmbH trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other "hidden text" utilizing Grand Hotel GmbH´s name, trademarks or other proprietary information.


The trademarks, logos, service marks and trade dress displayed on this Site (collectively, the "Trademarks") are registered and common law Trademarks of Grand Hotel GmbH, its affiliates and various third parties. Any reproduction or use of any of the Trademarks without the prior, express written consent of Grand Hotel GmbH is prohibited. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the prior written consent of Grand Hotel GmbH or such other party as may own the Trademarks.


This Site, including each of its modules, is the copyrighted property of Grand Hotel GmbH and/or its various third party providers and distributors. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the prior written consent of Grand Hotel GmbH, except that You may download, display and print one copy of the materials presented on this Site on a single computer for Your personal, non-commercial use only. Unauthorized use of this Site and/or the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.


Any software that is made available to download from this Site ("Software") is the copyrighted work of Grand Hotel GmbH and/or its various third party licensors. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless You first agree to the terms and conditions of said License Agreement. Copyright laws and international treaty provisions protect all of the Software. Any reproduction or redistribution of the Software, including, without limitation, copying or reproduction of the Software for further reproduction or redistribution, is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted. Any warranty applicable to the Software will be specified in the terms of the License Agreement. You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of Austria.

User Feedback

We welcome your comments and feedback, as your opinions are important to us. You may submit any ideas, comments, suggestions or other information to Grand Hotel GmbH related to improvements to the Site, services related to the Site, Properties or your experiences ("Feedback"). Feedback includes, without limitation, hotel reviews, hotel recommendations and ratings, questions, comments, photographs, videos, suggestions, ideas and the like. Grand Hotel GmbH shall own all rights related to the Feedback submitted by You including, without limitation, intellectual property rights, which shall be assigned to Grand Hotel GmbH for the purpose of using the Feedback to improve or enhance your web site experience, or for other marketing purposes without compensation to You, in particular the right to, reproduce, translate, distribute, publish, derive other content from, and publicly display such Feedback and grant the right to use the Feedback to any Property anywhere in the world. You agree that Grand Hotel GmbH shall have the right to modify or adapt such Feedback or use such Feedback in part, provided such modification, adaptation or use does not result in a material alteration of the Feedback. You further agree that Grand Hotel GmbH and the Properties have the right to attribute your Feedback to You by using your first name and last initial or your initials only, should Grand Hotel GmbH choose to do so. Distribution of Feedback may take the form of web publishing, web logs (blogs), and/or social media placement anywhere in the world in any form of media that currently exists or that has yet to be developed. You warrant that the holder of any rights in the Feedback has completely and effectively waived any and all such rights, to the extent permitted under applicable law, and has validly and irrevocably granted to You the right to provide the proprietary rights to Grand Hotel GmbH stated above.

None of the Feedback shall be subject to any obligation of confidentiality on the part of Grand Hotel GmbH or a Property, and neither Grand Hotel GmbH nor any Property shall be liable or responsible for any disclosure of the Feedback or its use of any Feedback, to the extent permitted under applicable law. In addition, Grand Hotel GmbH assumes no liability nor takes any responsibility for any Feedback posted, stored or uploaded by You or any third party or for any loss or damage as a result thereof. You are responsible for creating back-up copies of any Feedback You post on the Site at your sole cost and expense.

As a provider of interactive services, Grand Hotel GmbH is not liable for any Feedback, statement, or representation provided by other Users in any forum on the Site, or for your reliance thereon, and Grand Hotel GmbH is not liable for any mistake, slander, libel, omission, obscenity, defamation or pornography that You may encounter. Although Grand Hotel GmbH does not have any obligation to remove (except to the extent provided for by law), screen, monitor or edit the Feedback or submissions distributed or posted by other Users of the Site or stored on the Site, Grand Hotel GmbH reserves the right to do so in its sole and absolute discretion to the extent provided for by law. Grand Hotel GmbH may provide a number of resources on, or where You can provide Feedback and/or interact with other customers, such as bulletin boards, discussion forums and review services. You are solely responsible for your use of such areas and must use them at your own risk. By using any of these interactive resources, You expressly agree that You will not post, upload, transmit, distribute, store or create any of the following:

  1. Any content, including, without limitation, any post, message, photograph or any other material that is fraudulent, inflammatory, libelous, defamatory, abusive, lewd, obscene, pornographic, harassing, threatening, invasive of privacy or other rights, or otherwise unlawful or objectionable. Grand Hotel GmbH expects You to act in a manner which is decent and respectful.
  2. Any content that would be considered illegal or violate any local, state, federal or international law, or the rules and/or regulations of any local, state, federal or international regulatory body or agency;
  3. Any content that would infringe upon any trademark, copyright, patent or other intellectual property or image right of any person;
  4. Any content that contains an impersonation of any other person or entity or inaccurately represents your affiliation with a third person or entity;
  5. Any advertising, promotion, political campaigning, contest or raffle;
  6. Any private information of any of any kind regarding any third party;
  7. Any computer virus or other harmful or disruptive files;
  8. Any content that is not related to the topic at hand; and
  9. Links or content that, in the sole and absolute judgment of Grand Hotel GmbH, is objectionable, exposes Grand Hotel GmbH to any risk, harm or liability of any kind, or impacts the enjoyment of other Users of the site.

If it is determined that, notwithstanding anything contained herein, You retain any moral rights in the Feedback, You hereby agree that (a) Grand Hotel GmbH need not use any personally identifying information in connection with the Feedback, or in any derivative works or updates thereto; (b) You have no objection to the publication, use, modification, deletion and/or exploitation of the Feedback by Grand Hotel GmbH or its licensees, successors and assigns as provided for herein; (c) You forever waive, and agree that you will not claim or assert, any entitlement to the moral rights of an author in any of the Feedback; and (d) you forever release Grand Hotel GmbH , and its licensees, successors and assigns, from any claims that you could otherwise assert by virtue of any such moral rights.

Notice and Procedure for Making Claims of Copyright Infringement

Grand Hotel GmbH respects the intellectual property rights of others. If you think that your work has been copied in a manner that constitutes copyright infringement, please contact Grand Hotel GmbH at the following address:

Grand Hotel Wien
Attn: Data protection coordinator
Kaerntner Ring 9
A-1030 Vienna


Grand Hotel GmbH respects the privacy of Users of this Site. Grand Hotel GmbH has provided the Grand Hotel GmbH Privacy Policy so You will be informed about use of the information Grand Hotel GmbH collects on this Site. You hereby acknowledge and agree that You have read and consent to the terms of the Privacy Policy located at the following link: Grand Hotel GmbH privacy policy which is incorporated by reference herein.


You acknowledge that Grand Hotel GmbH will know passwords that You use to access the Site. You acknowledge and agree that You are solely responsible for maintaining the confidentiality of Your information and passwords, and accept responsibility for all activities that occur under Your account or password. Grand Hotel GmbH takes no responsibility and assumes no liability for any content posted or submitted by You or any users of Your account.

Linked Web Sites

This Site includes links to other web sites. Grand Hotel GmbH provides such links solely as a convenience to You and for informational purposes only. Grand Hotel GmbH has not reviewed all of the information on these other web sites. The inclusion of these links in no way indicates Grand Hotel GmbH´s  endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites. Neither Grand Hotel GmbH, nor any other providers of products or services related to this Site, shall be responsible for the content of any other web sites and makes no representation or warranty regarding any other web sites or the content, materials, products or services on such web sites. If You decide to access other web sites, You do so at Your own risk, You should carefully review the privacy statements or policies on any other site that you visit.

Advertising Disclosure, Accuracy

The Site may contain inaccurate content, typographical errors or omissions. Grand Hotel GmbH is not responsible for typographical, pricing, product information, advertising or shipping errors, and shall not be liable for any damages that may result therefrom. Advertised prices and available quantities are subject to change without notice. Grand Hotel GmbH reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described on the Site, at any time without notice.

Mis-Communications / Lost Transactions

Neither Grand Hotel GmbH nor any other providers of products or services related to this Site are responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications. Further, neither Grand Hotel GmbH nor any other providers of products or services related to this Site are responsible for incorrect or inaccurate entry information, whether caused by User(s), by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site, and shall not be liable for damages resulting from any of the foregoing. Grand Hotel GmbH and any other providers of products or services related to this Site may cancel or modify reservations where it appears that a User has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

You agree that neither Grand Hotel GmbH nor any other providers of products or services related to this Site are responsible for any damages that may arise as a result of any travel or Property arrangements or other orders You request or make on this Site which are not processed or accepted for any reason.

Personal Information, Credit Card Information

You agree that neither Grand Hotel GmbH nor any other providers of products or services related to this site are responsible or liable in any way for injury, loss or damage to your computer, or interception or use of credit card information or other personally identifiable information, related to or resulting from use of this site or any sites linked or associated with this site.

Grand Hotel GmbH makes no warranty or representation regarding the confidentiality of any communication or information transmitted on this site or any web site linked to this site. you agree that neither Grand Hotel GmbH, nor any other providers of products or services related to this site, are responsible for the confidentiality of any information, (including, without limitation, credit card information, personally identifiable information, email addresses or phone numbers), and neither Grand Hotel GmbH, nor any other providers of products or services related to this site, are liable or responsible for any damages that may arise from disclosure of such information.

Use of Third Party Suppliers

In order to offer the services related to this Site, and fulfill reservations or orders users place on this Site, Grand Hotel GmbH may use third party suppliers. You acknowledge and agree that the carriers, Properties and other suppliers providing travel or other services for Grand Hotel GmbH may be independent contractors, and not agents or employees of Grand Hotel GmbH. Your credit card statements for products or services purchased on this Site may refer to such third-party suppliers or their respective fulfillment vendors, rather than to Grand Hotel GmbH. You agree that Grand Hotel GmbH is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such third party suppliers or for any personal injuries, death, property damage, or other damages, loss or expenses resulting from the use of such suppliers. Grand Hotel GmbH has no liability and will not make refunds for any delay, cancellation, overbooking or other causes beyond Grand Hotel GmbH's direct control, and Grand Hotel GmbH has no responsibility for any damages, loss or additional expenses resulting therefrom.

Your Additional Obligations

You agree to the terms and conditions of purchase imposed by Grand Hotel GmbH , each Property, and other suppliers of other travel services (air, land, or sea), which may include, but are not limited to, restrictions against back to back ticketing, hidden city ticketing and round trip for one-way ticketing. You also agree that you are fully responsible and shall pay for all charges, amounts, fees, duties, taxes, and assessments arising out of Your use of this Site and of the services provided herein when due, including additional taxes and fees that may not be included in the quoted rate. You agree to comply with all rules regarding the availability of rates, products or services, including penalty fees arising from Your failure to comply with said rules. You understand that any violation of any supplier's conditions of purchase may result in: cancellation of Your reservation(s) or purchase(s); Your being denied access to any flight(s), Property(s), automobile(s), activities, or service; Your forfeiting any monies paid for such reservation(s) or purchase(s); and Grand Hotel GmbH debiting Your account for any costs Grand Hotel GmbH incurs as a result of such violation. You also agree to allow Grand Hotel GmbH and each Property, and other suppliers of other travel services to charge the credit card on file for the payment of penalties arising from the Your failure to comply with such rules.

Unkai - Kärntner Ring 9 at the Grand Hotel Wien, Vienna, Austria. A-1010 - T: +43 (1) 515 80 - 9110 - E: